Mortgage and Insurance Clients
Whose Products Do We Offer?
Mortgages
We offer products in the following ‘relevant market:
- Regulated mortgage contracts that are used for a non-business purpose
We offer a comprehensive range of first charge mortgages (including deals you can only obtain by going direct to a lender). We do not offer advice on second charge mortgages
Please note that, where you are increasing your mortgage borrowing although we do not advise on the following finance options these may be available to you and be more appropriate:
- A second charge mortgage
- An unsecured loan
Insurance
We are an insurance intermediary that is acting on your behalf when delivering our services to you.
We offer products from a range of insurers for Life Insurance, Critical Illness, and Income Protection products.
We only offer products from Payment Shield for Buildings and Contents Insurance.
Which Service(s) Will We Provide To You?
Mortgages
We offer an ‘advised’ sales service. This means we will provide advice and make a recommendation for you after we have assessed your specific needs and circumstances.
Insurance
We will advise and make a recommendation for you after we have assessed your needs for all non-investment insurance products listed above.
What Will You Have To Pay Us For Our Services?
Please see our How We Are Paid page for details
Who Regulates Us?
We are authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services Register number is 450155.
Our permitted business is: ‘advising on and arranging investments, non-investment insurance contracts and mortgages’.
You can check this on the Financial Services Register by visiting the FCA’s website https://www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 (freephone) from 8am and 6pm, Monday to Friday (except public holidays) and 9am to 1pm, Saturdays.
What To Do If You Have a Complaint
If you wish to register a complaint, please contact us:
In writing: Write to:
The Compliance Officer
Goodwill Financial Services Ltd,
98 Hollway Road,
Bristol,
BS14 8PG
By phone: Telephone 01275 892136.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
Are We Covered By The Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This will depend on the type of business and the circumstances of the claim.
Mortgages
Mortgage advising and arranging is covered up to a maximum limit of £85,000.
Insurance
Long term insurance benefits (e.g. Life Assurance). The maximum level of compensation for claims against firms declared in default is 100% of the claim with no upper limit.
General Insurance
General insurance advice and arranging is covered for 90% of the claim with no upper limit.
Protection is at 100% where claims arise in respect of compulsory insurance (e.g. employer’s liability insurance), professional indemnity insurance and certain claims for injury, sickness or infirmity of the policyholder.
Protection is at 90% where claims arise under other types of policy with no upper limit.
Further information about compensation scheme arrangements is available from the FSCS (www.fscs.org.uk)