Buy-to-let Mortgage Client

Whose 'Buy-to-Let' Mortgages Do We Offer?

We offer a comprehensive range of buy-to-let mortgages from across the market 

Which Service Will We Provide To You?

We will advise and make a recommendation for you after we have assessed your needs.

Alternatively, you will not receive advice or a recommendation from us. However, we may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

Please note that our ’Buy to Let’ service is restricted to helping you arrange a suitable mortgage. We will not advise you about whether or not the property you plan to buy and let out to tenants, will turn out to be a sound investment.

Regulatory Position

In most cases, advising on and arranging buy-to-let mortgages is not regulated by the Financial Conduct Authority. 

If either yourself or a close relative intend to occupy the property being mortgaged, either now or in the future please advise us immediately as the mortgage is likely to be regulated by the Financial Conduct Authority and we will need to provide you with a different initial disclosure document regarding our mortgage services.

Following our initial discussions regarding your circumstance we will have identified that either:

• You are looking to arrange a buy-to-let mortgage in respect of a property you have previously resided in, and that you do not own any other rental properties. We will therefore treat you as a Consumer Buy-to-Let mortgage (CBTL) customer

A consumer buy-to-let mortgage is defined as a buy-to-let mortgage which is not entered into ‘by way of business’

A buy-to-let mortgage will usually be treated as a consumer buy-to-let mortgage if you (or a close relative) have, at any point, lived in the property (unless you already own other rental properties).

Buy-to-let mortgages are not regulated by the Financial Conduct Authority (FCA), however there are some additional protections for consumer buy-to-let mortgages customers.

We are supervised by the Financial Conduct Authority (FCA) in respect of any Consumer Buy-to-Let mortgage activities we conduct and are required to comply with the conduct of business requirements set out in the Mortgage Credit Directive Order [2015]. Our FCA registration number is 450155. 

You can check this on the Financial Services Register by visiting the FCA’s website https://www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 (freephone) from 8am and 6pm, Monday to Friday (except public holidays) and 9am to 1pm, Saturdays.

Please note that we offer independent advisory services in respect of consumer buy-to-let mortgages

Or,

• You are looking to arrange a buy-to-let mortgage in respect of either:
• A new property being purchased for the sole purpose of being let, or
• An existing property that neither yourself (or a close relative) have previously resided in, or
• An existing property which either yourself (or a close relative) have previously resided, but you own another property let subject to a rental agreement and/or on which there is an existing buy-to-let mortgage

In these circumstances you will deemed to be taking out a buy-to-let mortgage ‘by way of business’.

What Will You Have To Pay Us For Our Services?

Please see our How We Are Paid page for details.

What To Do If You Have a Complaint

If you wish to register a complaint, please contact us:

In writing: Write to:  

The Compliance Officer

Goodwill Financial Services Ltd,

98 Hollway Road,

Bristol,

BS14 8PG

By phone: Telephone 01275 892136.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service will not consider complaints in respect of Buy-to-Let mortgages entered into ‘by way of business’

Are We Covered By The Financial Services Compensation Scheme?

Our ’Buy-to-Let’ mortgage services are not covered by the Financial Services Compensation Scheme, except if they are regulated by the Financial Conduct Authority (as explained in Section 3 of this document).

Where the business is regulated by the FCA mortgage advising and arranging activity is covered up to a maximum limit of £85,000.

Further information about compensation scheme arrangements is available from the FSCS (www.fscs.org.uk).